Star Wars: The Old Republic to use Monolith Monitoring

Early today, Gamasutra revealed that BioWare and LucasArts will be utilizing Monolith Software for their IT management. They believe Monolith will provide a server monitoring solution with the customization and speed required by an MMO on the scale of Star Wars: The Old Republic come launch. Quoting Gamasutra's Eric Caoili:

[Monolith] says its software is a "multi-tenant, fault/event management and availability/performance monitoring solution" that collects, analyzes, and correlates data through web-based dashboards, which allows developers and publishers to visualize and monitor that information in real time.

BioWare chose Monolith's solution for its ability to manage the real-time monitoring of thousands of devices at several data centers in the United States, Europe, the Middle East, and Africa. The developer says the solution also fits into its Linux environment and met all of its requirements, including specific customizations.


Hat tip to Chronium.

Comments

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  • #34 aldrahn84
    can anyone please enlighten me on how exactly this kind of companies operate?are they responsible for (per say) how they will handle server splitting between continents or server merges?
  • #32 Dallas
    As I said before it is a Systems Monitoring tool, nothing to do with in game, all to do with infrastructure.

    http://www.monolith-software.com/solutions/event-manager-suite.php
  • #31 xim-the-despot
    I am thrilled by this news.

    The company I work for just moved to SolarWinds Orion for its monitoring, but I had voted for Monolith.
    Monolith IMHO is far superior. My dept was previously using a highly modified version of Cacti (open source) but they pushed us off that to SolarWinds, which they made corporate standard, unfortunately.
  • #29 Krisis
    The main reasons they chose Monolith: Limitless, ingenious, and swiftness.
  • #26 Xavier
    I'm not familiar with this end of the business. Does anyone know how good/bad Monolith's reputation is? I would like to think that BioWare would only get the very best, but you never know.
  • #22 xeridae
    This is a standard practice for any company offering web based services on a global scale. It was really just a matter of BW deciding what company to use. Good to see they went with Monolith.
  • #16 Shriven
    I am little confused here guys. Are they still using the Hero engine? The Hero engine has this exact same software as far as i know.

    Could someone qualiyfied explain in a way that a teenage chipmunk could understand?
  • #17 tfganhao
    Hero Engine is the game engine, for graphics etc. The Monolith monitoring is for servers. What does that mean? Handling of server reboots, errors (all servers sometimes glitch and need to be fixed) and all sorts of hardware malfuctions and fixes that have to be done. What the monolith does is give real time information on what is going on with each server, so if they need to apply a patch, it will be faster; if they have to make a downtime to reboot a server and /or correct some bug, it will be faster etc.


    Its completely NON related to gameplay,
  • #18 Shriven
    Thank you kind sir. The Chipmunks are satisfied. I do have a question though.


    "data centers in the United States, Europe, the Middle East, and Africa."

    Is that giving the impression that there wont be a worldwide gameplay server ( as in, US/EU/OC all playing together) and it will be segragated, or is that as i suspect completley wrong?
  • #23 tfganhao
    if you were expecting a worldwide server, u should have expected to be disappointed. In todays world of MMO's rarely are the ones that tend in that direction (Eve Online is the only one i know, and makes sense that it does). Hopefully the European Data centers will be spread around Europe and the connections will be good. (Wow servers and Tesla thingie, case in point)
  • #19 Darklight
    I'd be surprised if they didnt have preffered servers for different regions, but BioWare has stated you will be able to play on any server if you can handle the worse ping.
  • #20 Shriven
    Really? Do you have a link to this? The members of my guild will be delighted if this is true.
  • #24 Evel
    With most MMO's you can still buy a retail box from the country you wish to play in. We are primarily an American based guild, but we have one member from Finland that plays with us. I imagine that BioWare will release American and European based servers initially and may expand into the Asian markets if it fits their business model.
  • #21 L'innommable
    If it's true that will be great. I live in French West Indies, and I'd like to play on US servers. the unknown part is whether it is worse or better for my ping.
  • #25 Shriven
    Anyone have the source?
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