Stephen Reid Updates Community About Beta Testing Weekends

Stephen Reid posted an FAQ about Beta Testing Weekends for Star Wars: The Old Republic. Issues addressed include the differences between the current testing types, testing selection process and questions regarding EU testing.

Additionally, Mr. Reid shared an update on the progress of the first beta weekend. In this update, he explains the objectives of the weekend, the major successes and speed bumps encountered and the next steps for the Game Testing program.

Hit the jump for the full update from the DevTracker.

StephenReid
Beta Testing Weekends began last weekend, to get more people than ever before testing Star Wars: The Old Republic. We invited a number of testers in to experience the game this past weekend, and will continue to invite more testers, in greater numbers, as we move towards launch.

While the number of those invited will increase over time and while we plan to invite as many people as possible who are signed up for Game Testing to test, there are no guarantees that everyone who applies will be invited.

It is also important to note that not every weekend going forward will be a Beta Testing Weekend. In September, we're hoping for one more Beta Testing Weekend, which will be larger in invite size than the last.

Now, onto some FAQs and answers:

What's the difference between Early Game Access, Beta Testing Weekends, Guild Testing and Game Testing?

They are four different ways to test The Old Republic. Details are as follows:

Early Game Access: Available to everyone who pre-orders any edition of Star Wars: The Old Republic and redeems their Pre-Order Code. Essentially a head-start, it will begin before the formal release date/launch day of the game. The final release client will be used to play. Exact duration will be revealed closer to our release date.

(Edited to reflect that Early Game Access is not another phase of testing; apologies for any confusion. :) )

Beta Testing Weekends: Large scale, short-term testing. We will be inviting registered testers to play the game in greater invite numbers than ever before. The first Beta Testing Weekend started on September 2nd. They will continue beyond September and will not necessarily occur every weekend.

Game Testing: The ongoing testing program. We continue to invite those who have registered for Game Testing into the program on a regular basis. Those selected will generally test the game for an extended period of time, as opposed to a Beta Testing Weekend.

Guild Testing: We are selecting guilds who are registered on our Guild HQ for inclusion into general Game Testing (see above). Invites to a guild do not necessarily extend to all guild members.

As part of Beta Testing Weekends, will the Game Testing Agreement (specifically, the Non-Disclosure Agreement) be lifted or modified?

No. The Game Testing Agreement is still fully in effect for Beta Testing Weekends. As before, you may tell others that you are part of the Game Testing Program (or that you have been invited to a Beta Testing Weekend). However, you may not reveal any other details about your game testing experience, including any aspect of the testing process, any details of the client, or any assets from the game (including text). Even after the Game Testing Weekend is over you may not detail your experiences.

Any breaches of the Game Testing Agreement at any time will result in your potential immediate removal from Game Testing and/or prevent you from being invited to any future testing.

Will Beta Testing Weekend invites be sent in the usual way Game Testing invites are sent?

Yes. Those invited will receive an email to the email address they have registered on their SWTOR account. The email will come from no-reply@bioware.swtor.com. Ensure you have that email address registered in your email whitelist so that the email does not go into your spam folder. If you think you have deleted the email by mistake, you can check to see if you have been invited by logging in to the SWTOR.com web site at www.swtor.com/tester/. If you are unsure of an email's authenticity, we strongly advise you to login to the website to confirm. If you are still unsure, please email support@swtor.com

After a Beta Testing Weekend is over, will I get re-invited to a future Beta Testing Weekend?

At this time, we are not planning to re-invite those who are invited to a Beta Testing Weekend to future Beta Testing Weekends. This may change in the future.

I previously participated in Game Testing, but am no longer participating. Does that omit me from being re-selected, either for a Beta Testing Weekend, or Game Testing generally?

Currently, if you have previously been selected to test Star Wars: The Old Republic, you will normally not be re-selected for future testing. (This applies whether you were selected previously for Game Testing, a Beta Testing Weekend, or any other testing access.) That may change closer to launch, but we want to get as many fresh eyes on the game as possible.

Will future Beta Testing Weekends be three days long?

Most Beta Testing Weekends will last roughly from a Friday evening to Sunday evening. In some cases, we may choose to extend the time available at our discretion.

I got an invite to a Beta Testing Weekend, but can't test during that weekend due to other commitments. Can I postpone my invite to another weekend?

You may choose, if you wish, to decline a Beta Testing Weekend invite. If you do this, you will be put back into the general 'pool' for potential future selection. However, your selection in the future is not guaranteed; you will be picked randomly.

Will those invited to Beta Testing Weekends be playing on the same servers as those in Game Testing?

For the first weekend, those invited will be playing on a separate server. This will probably be the format for future Beta Testing Weekends, but if our requirements change, we may invite people to specific servers (or potentially allow them to choose from multiple servers).

Will extra time be given to download the SWTOR game client before a Beta Testing Weekend starts?

Yes. Invites to Beta Testing Weekends are generally sent out a few days before the weekend to allow time to download the client. However, because of internet download speeds and the invite schedule, we cannot guarantee you will have the game client downloaded and installed before the weekend starts.

The size of the game client is currently approximately 27Gb.

Can I use the same game client in testing and then at launch?

We cannot guarantee that you will not have to re-download and re-install the game client at any point before the start of Early Game Access. Periodically addditional content patches may be required during any period of Game Testing.

Do those invited to Beta Testing Weekends get access to Forums to talk about their experience and give feedback?

Yes. Specific Forums for Beta Testing Weekends will be opened from when invites are sent out for that weekend, until a short period of time after the weekend's testing is over. These will only be accessible to those invited to the specific Beta Testing Weekend.

Are invites to Game Testing still random?

Yes. Those invited to Game Testing - of any kind - are still currently randomly selected from those who have opted-in to be eligible for Game Testing.

There used to be a 'System Scan' function on the website as part of Game Testing sign-up, and now it's gone. How does this affect me?

We no longer require potential Game Testing applicants to perform a 'system scan'. If you have previously scanned your PC and have since upgraded it, don't be concerned. You're still eligible for selection to Game Testing.

When does Game Testing for EU-based players start?

Game Testing for EU-based players is imminent, and will include localized French and German versions of the game. Future phases of Game Testing for EU players will happen on EU-based servers. Beta Testing Weekends will also begin specifically for EU players in the same timeframe.

As EU players are being invited now and other players have been testing for longer, will feedback from EU players make a difference to the game at launch?

Yes. Every piece of feedback from a tester is potentially useful. Even if a piece of feedback is not acted upon before launch, it may be used to change the game in some way in the future.

As part of Guild Testing, will guilds be invited to Beta Testing Weekends?

Guilds are generally invited to the main Game Testing program. Individual guild members, through random selection, may be invited to Beta Testing Weekends, but guilds will not be selected for inclusion in Beta Testing Weekends as part of Guild Testing.

I have infractions on my Forums account. Does that prevent me from being invited to Game Testing?

No, it does not, although accruing enough infractions could lead to a Forums ban. If you are banned from the Forums, you would also be removed from Game Testing.

I pre-ordered The Old Republic; does that allow me access to Game Testing or Beta Testing Weekends?

At this time, pre-ordering The Old Republic and redeeming your Pre-Order Code ensures you gain Early Game Access.

I live outside of the initial launch countries for Star Wars: The Old Republic; will I be able to take part in Game Testing in any way?

We're hoping to extend Game Testing to many more countries before launch, but we have no estimate on exactly when that will happen.


The FAQ was also posted in French and German.

StephenReid
Hello everyone. Now that the first-ever Beta Testing Weekend is over we wanted to give you a bit of insight into how it went and what our next steps are. If you haven't read our FAQ about Beta Testing Weekends, you might want to take a look at that in conjunction with this.

For our first Beta Testing Weekend, we invited a large number of testers to play Star Wars: The Old Republic during Labor Day Weekend (a US holiday). While the number of testers invited was larger than any previous invite - many thousands - the number was still a fraction of what we're planning for later weekends.

What were the objectives of the weekend?

Primarily this was a small scale simulation of a launch scenario. That means, bringing on a large number of players, starting with the invite process, then proceeding through download, install, patching and logging on to a fresh new server.

We were looking to have large numbers of players on the game's Origin Worlds, like a launch day; we were looking to test our limits on PCU (peak concurrent users); and obviously we were testing to see how all this 'felt' to new players and whether they enjoyed the experience.

On top of that, as always, we were seeking feedback on the game itself - how it feels, how it plays, what people like and dislike.

How did it go?

On balance, extremely well. Every goal we had was met or exceeded, and we had no major downtime. This is good news for us, as now we can move forward in future Testing Weekends and increase the overall number of invites.

There were hitches, as you may know. We had an issue introduced into our invite process that caused a number of people to become 'stuck' in a specific database state. That was fixed by our web team as fast as possible, and while that delayed the initial download for some, we got as many as we could into the game. We are thoroughly testing that process to ensure it doesn't happen again - it was in fact the very first time we've had invite issues since Game Testing began.

Here are a few random quotes from four different testers within their Forums:
"I absolutely had fun. I found myself still finding enemies and attacking long after I had fulfilled the requirements of the mission simply because it was fun to just blast my enemies. You guys honestly put my jaw on the floor with the amazing world you built... and the look of everything. Video's had me skeptical but being in game washed away any doubts I had. I think you guys have nailed Star Wars for what it is..a galaxy far far away and a long time ago..enough said.

"I really can't wait to see how the story unfolds. In most MMOs I play, I pick up the quest without even reading it but with these quests I am listening to the amazing voice acting and building my own story."

"Words alone can't express how epic the voiceover is. Normally I end up making fun of the voiceovers in other games but this one caught me off guard. In addition, the in-game music and ambient sounds was also amazing. I didn't feel overwhelmed with the background/ambient sound and the in-game music matched the current situation very well. Like I said before, overall this is and will be an amazing game. I just purchased the Collector's Edition."

"Overall, I would say I had a lot of fun. In addition to the quests and PvP, I would sometimes stop and just look around at the planet or station I'm on. The amount of detail that was put into the environment was incredible. Well done."

What's next?

We're rolling out a major new build for The Old Republic very soon, and we're waiting until that build is fully tested and ready to go before we invite people to another Beta Testing Weekend. We're still hopeful that will happen in September, but we have no guarantees.

Thanks for reading, and I hope this gave you some insight into this weekend's events!


Due to the overwhelming response to the Q&A, Stephen Reid answered more.

Stephen Reid
Hello everyone. In response to some questions here I re-edited an answer and also added a couple of more Q&As in the original post. Here's the text that was affected:

I previously participated in Game Testing, but am no longer participating. Does that omit me from being re-selected, either for a Beta Testing Weekend, or Game Testing generally?

Currently, if you have previously been selected to test Star Wars: The Old Republic, you will normally not be re-selected for future testing. (This applies whether you were selected previously for an early Game Testing period that is now finished, a Beta Testing Weekend, or any other testing access, eg through a third-party research agency.) That may change closer to launch.

Why can't I get re-invited to Game Testing? I felt like I gave good feedback previously.

We appreciate every piece of feedback given by testers, whether previous or current, and continue to make changes to the game as a result. However, with an unprecedented level of interest in testing The Old Republic, we have chosen to get as many sets of 'fresh eyes' on the game as possible. We're aiming to get as wide a range of feedback from as many testers as we can before launch.

I am currently part of the Game Testing program, and my phase is about to end. Will I be re-invited?

Anyone currently part of the Game Testing program has access to the game until we decide otherwise. Periodically you may need to re-accept an invitation to testing, but this will be clearly indicated in the Testing Forums.

And to answer a couple of other questions:

Thank you for the info Bioware. I have a request as regards to Beta Weekends. When the invites are sent, would it be possible to get an official post? That would let everyone know when to actually check email, spam folder and swotor test site.

In the past we've not done this, as the number of invites was usually low enough that advertising it would send the Forums into a frenzy (as it has done with 'rumors' of invites being sent) and then into nose-dive of depression as people weren't invited. (FYI, we know our acceptance rate, so we have never needed to really 'advertise' the fact that invites have gone out.)

With Beta Testing Weekends getting progessively larger and with our desire to get as many testers in as possible, we'll make an announcement when invites go out for Beta Testing Weekends.

I was invited to the Game Testing back in June, but i failed the survey so did not actually test the game.


If you weren't actually invited, then you still have a chance to be re-selected. Getting a survey invite from a third-party research firm doesn't disqualify you from future testing. Actually testing as a result of that invite will generally do so.

Comments

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  • #24 roushi
    I am getting sick of hearing it tbh, either you beta test or not. Stop with the BS PR promises and coverups!. You mean to tell me nobody knew there was going to be a massive client update?...But all in all I hope they get the kinks out and better the game....I don't mind weekends were nerfed but keep on the release date window ffs.
  • #33 Yavin_Prime
    I couldn't agree with you more. I don't care about the weekend "testing" I just want them to launch the game some time in October or November at the lastest. The fact that they haven't announced a release date and we only have 3 more full months of this year leaves me with pause. My pesamistic side is wining right now because of this beta test weekend blunder. I figured it was going to be a massive stress test and with them postponing it more only makes me think that the due date was also pushed back...
  • #28 Dejarik
    You take that back you hear!

    They've never made a PR blunder or used poorly thought out language leading to confusion, frustration and requiring repeated clarification!

    Even if they did it was all the community's fault for misinterpreting!
  • #31 Dover
    I do my damnedest to keep from commenting on these things outside of the podcast, but this ^ actually made me laugh out loud.
  • #22 Aquaryon
    Let me just say to everyone.... all my fears of the game are now GONE.
  • #30 Whitering
    Mine to, my hopes changed to surety. Am I aloud to say even that much?
  • #19 Trindacut
    I'm concerned about how often Bioware drag complementary reviews out for people to read. We never see the criticism. On occassion they refer to things retrospectively, such as the Jedi Wizard. But they never came out and said "This is bad" before it was dealt with. They hide it, as long as they can.

    I want to see comments saying: "This is what I didn't like, and here's why." And I want it to be the sort of tester that happens to have a good mind for these things. They talk about "good feedback", but "OH GAWD I LUV THIS GAME SO MUCH" is not helpful in any way but a friendly tap on the ass and a wink.

    And also, plugging my hopes;

    "I live outside of the initial launch countries for Star Wars: The Old Republic; will I be able to take part in Game Testing in any way?

    We're hoping to extend Game Testing to many more countries before launch, but we have no estimate on exactly when that will happen."
  • #23 theunwarshed
    a little more transparency would show a more honest overview of the feedback they're getting from testing. let's face it, they aren't obligated to show us the critical feedback but it would be nice especially since their audience is mostly people who have been following the game for a long time and have pre-ordered already. they don't need to market the game to us as much.

    it's kinda cheesy to call these "random" samples of feedback when they're all so glowing with praise. c'mon really BW?
  • #21 keginkc
    I understand what you're saying, but at the same time they don't really have anything to gain from publicizing feedback that's critical of the game or any of its systems. That is to say, why tell everyone that testers found a problem or that there were specific things that people didn't like, particularly if they end up changing those things because of said feedback. What happens if they do that is that they've basically publicized something that doesn't actually exist outside of the testing environment. And why bring attention to a problem that isn't actually going to be in the live game. This essentially goes hand in hand with not making anything public until it's finalized.

    Although, as you mentioned, if anyone is concerned that all the feedback they receive from testing is positive, or that they don't listen to critical feedback, the reality is that you can look back through DevTracker Highlights from the last several months and find several examples of systems they ended up changing after the fact due to testing feedback.

  • #25 theunwarshed
    the only thing they have to gain is to show that they aren't afraid to disclose critical feedback. that they are secure in the fact that they believe in their product and are responsive to critical feedback by making timely changes where needed. this "random" sampling makes them look like their hiding stuff.
  • #29 keginkc
    So, in other words, they gain absolutely nothing.

    Because they've already long since established that they're responsive to critical feedback and more than willing to make timely changes where needed.
  • #20 Raiden
    Think of it from a marketing standpoint. If you are trying to sell a product to a consumer, you obviously aren't going to highlight the bad aspects of it, despite whether you actually fixed it or not. So you can't really blame BioWare for only showing us the good comments. However, a common practice I have seen with other developers, and BioWare, is to highlight bad parts of the game they fixed AFTER the game has been released. This is usually done to explain their reasoning for certain aspects of the game as well as maybe talk about something they are adding or taking out.
  • #15 DarthMalus
    I used to come here a lot for info.
    Then I found a few leak sites and meh, why come here to guess when you can know.
    I appreciate SADO's work on GBTV though.

  • #32 emlaeh
    I know you just registered here recently, but if you paid attention the past two years, then you'll notice they generally talk about concepts first with the media and/or the official forums, and then it shows up in some form of game testing that they directly reference publicly.

    We're in this for the long term, and we're busy getting ready for the game's release. It is also our policy not to reveal whether or not anyone affiliated with Darth Hater is in game testing.
  • #16 Meglivorn
    I go to leak sites too, but the official info and the leak are not necessarely the same. And the community on those sites are even worse than the official forum :)
    Not to mention that even there the same crap revolves over and over again (low level gameplay, the same questions in every Q&A, etc.) The max they can show are the skills and "talents" but those will change many times 'till release so can't really see the point :)

    And I found the official and real news here much quicker than on any leak site. (Con videos, liveblog, weekly update... etc.)
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