7 days
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1It has been 7 days now from my original ticket requesting help with a wrong item bought from a vendor,it this really this exotic of an issue that it needs 2 weeks solving?
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10Greetings Fondoo,
Currently our response time for tickets is not what we would like it to be. This is due to the large number of support requests. As we work through these requests the resolution time will be reduced to the point where we will be able to action new tickets within a more satisfactory timescale. If you have submitted a ticket we ask for your patience until it is processed by our agents and that you submit only one ticket per issue as duplicate requests will induce further delay. We are also working on improving the ticket status information of submitted tickets to reduce user frustration.
We apologize for any inconvenience caused and Thank You for playing Star Wars™: The Old Republic™
