I just wanted to give you an update regarding what happened and to let you know what our next steps are regarding the Matrix Cubes.
After last night's patch, players reported that Matrix Cubes had disappeared from their inventories. This was an unintended consequence of a behind-the-scenes change to how mission items work. You may have also noticed some mission items missing if you were in the middle of certain missions as well.
The team has been working on a fix since this was first reported, and we hope to get it out to you as quickly as possible. In the meantime, we ask that you hold off on contacting Customer Service at this time. Our goal is to restore the items to you as part of a new patch, without needing any manual intervention from Customer Service.
We very much appreciate your patience today as we work to resolve this issue. Once we have more information regarding the timing of the patch, we'll let you know.
Hi folks! As an update to this, we will be deploying a patch tomorrow morning, May 9th, starting at 2AM CDT (12AM PDT/3AM EDT/8AM BST/9AM CEST/5PM AEST) lasting until 6AM CDT (4AM PDT/7AM EDT/12PM BST/1PM CEST/9PM AEST). For full details, please check out this blog post.