The items you get for having purchased the Digital Deluxe Edition when creating a new character have messed up. I get 2x CE Flare guns now and nothing else.
#1 3/9/2013 6:17:00 PM
#3 3/12/2013 10:05:00 AMWe are currently investigating reports that Digital Deluxe players not receiving all bonus items upon character creation, and we'll be sure to update the Known Issues and/or this thread when we have more information.
#12 3/13/2013 7:48:00 AMHey there folks!
I've got a bit more information for you about gift packages not giving Digital Deluxe players the correct items in their reward emails. First, we added this to the Known Issues yesterday. The bug only affects gift packages created after 1.7.2, and doesn't not affect the old ones that might still be lingering in mailboxes.
Secondly, as the known issue states, both Digital Deluxe and Collector's Edition accounts are be affected, though differently.
Finally, I don't yet have a good estimate for when we'll be deploying a fix, but we want to be sure the resolution is thorough. It's a high priority, and we'll continue to communicate any new info into this thread.
#21 3/13/2013 4:03:00 PMWhen I posted about this issue earlier, I told you that I would let you know when there was an estimate for a fix, and now we know!
Because we want players to have access to these items during Double XP weekend, we've decided to deploy a patch tomorrow morning that will resolve this. We're going to have a short maintenance period at 5AM CDT tomorrow. Afterwards, any new Digital Deluxe and Collector's Edition gift packages will contain the correct items. Any characters who didn't get the correct items after yesterday's patch will need to contact Customer Support to have them granted, as the patch will not be fixing any of the bad packages created after patch 1.7.2.
Thanks for your understanding!