well i can tell from the tickets i have sent in over the last year that response time is usually about a week. i 've had 2 tickets that have been removed with no explanation or any kind of response. and they were serious issues, not some bullshit thing like which i could fix by myself. it's just so disrespectful. i dunno what's going on over there but it seems like getting a response from those people is like game of roulette. random shit. although i wonder if they are undermanned over there. they're probably underpaid as well. and have no job security, living in fear of being replaced every day, being whipped by their slavemasters. the poor sods. :/
btw when i bought the rocket boost ability it showed up under the vehicles tab, so that's a bug.
i hope EA and Activision and the rest of those corporate profitworshippers go bankrupt and from the ashes rises something new and more consumer friendly.