I bought Legacy Travel 1-2-3 which gives you the rocket boots sprint like ability. When I tried looking for it in the abilities window it wasn't there under any tab. It's isn't under vehicles or the legacy tab and I even made sure to check the other tabs just in case. I told a friend of mine and he said he had a similar issue when he bought his where it wasn't in his abilities but it was put on his action bar. So I checked my action bars, even the ones that I wasn't displaying, and couldn't find it on those either. So now I have a ticket which is 2 days old at the time of this post.
I don't think Bioware handles the support tickets I think it might be EA. If it is EA I guess it makes more sense since their customer service is the worst in the industry. A little off topic but I host a Battlefield Heroes server which went down for a few days because EA released a patch and once my server provider had updated everything they found out that apparently EA didn't whitelist a bunch of the servers and didn't get resolve the issue for several days costing my server provider money for having to reimburse customers like myself. Also after having talked to my server providers tech supports it was apparent that EA has a bad history with them.
EA needs to get their crap together. I mean they've been voted worst company in America and now this whole Simcity debacle... I heard a CEO or something stepped down after that.