Thanks for putting this on the official forums, much appreciated. I have actually emailed email@example.com 3 times. Everytime, it was the same copy/paste. I'll copy it below. I've also called them twice. On every call, they inform me that preferred customers get no in-game support. Also, they tell me that they can't even do anything because that kind of support is done through email and tickets (oh yeah, I also don't have access to sending tickets, the button is greyed out).
Thank you for contacting us to report the issue you encountered in-game.
Please be aware that in-game support, including item and character restorations, is only available to subscribers.
If you have a Preferred status or Free-to-Play account, our Account & Billing team is available to assist and answer any questions you may have in relation to upgrading your account. You can reach the Account & Billing team by phone, email or webform (http://www.swtor.com/support/form) and our Account & Billing FAQs are all listed in our Help Center here: http://www.swtor.com/support/helpcenter/1863.
Our Technical support team may also be contacted by telephone, email or web form to assist with any technical issues you may encounter that prevent you from playing Star Wars: The Old Republic.
However, we also advise you utilize our online resources which contain a wealth of self-help information. You can search our Customer Service forum at http://www.swtor.com/community/forumdisplay.php?f=11 to see if other players have reported a similar issue. Please note that you must be logged into the website in order to use the search function and that while non-subscribers cannot post, you will have full search and read access t o the forums.
For in-game issues, you may find it helpful to search our Help Center at http://www.swtor.com/support/helpcenter for possible solutions. Please note that we do not offer in-game support of any kind by telephone.
Please do not hesitate to contact us again if there is anything further we can assist you with.