A new Developer Blog entry has been posted on the official Star Wars: The Old Republic website. BioWare Executive Producer Rich Vogel gives a detailed look into how bugs and exploits are identified, triaged, prioritized, fixed, and patched to the live servers.
Rich VogelNot every bug is created equal. Some bugs – even ones that might look simple – take a long time to deal with and some might not be able to be reproduced (as they may be random occurrences under special circumstances). With that in mind, we use a triage process to prioritize our bug lists. This helps us determine which bugs we fix first based on the bug’s severity (which is how many people it affects). We estimate the severity of bugs by looking at volume of tickets sent to our Customer Service team, Forum posts, and using our telemetry data from the game, amongst other things.
Full post after the jump.






